Shipping policy
Fast and Reliable Shipping Policy
We work hard to ensure your orders are packed with care and delivered on time. Our shipping process is designed to give you peace of mind, from checkout to doorstep.
We value your time and trust, so we aim to deliver every order safely and on schedule.
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Timeframes
Standard Shipping: 5–7 business days
Express Shipping (if available): 2–4 business days
Delivery times may vary depending on your location and courier partner.
Shipping Charges
Standard shipping may be free above a certain order value.
For orders below the threshold, a nominal shipping fee will be applied and displayed at checkout.
Express or priority shipping charges will be calculated at checkout.
Order Tracking
Once shipped, you will receive a tracking number via email or SMS to monitor your delivery status.
Tracking may take 24 hours to reflect after dispatch.
International Shipping
We currently ship to selected international destinations.
Delivery timelines and charges may vary based on the country and customs regulations.
Customers are responsible for any import duties, taxes, or customs fees applicable in their region.
Delays & Exceptions
While we strive to deliver on time, unexpected events such as weather conditions, courier delays, or holidays may affect shipping times.
If your order is delayed beyond the estimated time, our support team will notify you and assist accordingly.
Damaged or Lost Packages
If your order arrives damaged or does not arrive at all, please contact us within 7 days of the expected delivery date.
We will assist with a replacement or initiate a claim with the courier.